![]() ![]() We present…the same games, serve the same food as other restaurants, but it’s the service where you can distinguish yourself.” What are the top three factors behind your company’s success?Ĭhris: “#1 is customer service. –– Jeff Schilling, founder, Creative Works LLC, February 2015 Today we have affordable equipment that interacts with players as they proceed through the game.” The second would be societal acceptance and trends. Laser tag is a game that takes relatively little time to play. –– Kurt Harz, retired VP Sales, Brunswick Corporation, April 2015Ĭan you boil it down to the top three factors for today’s laser tag success? Also, deal with those individuals and companies that have a passion for the business and will bring you ‘value’ above the goods and services they offer.” “Great location, great product offerings, great people and execution. What would you say are the top factors for an FEC’s success? I revisited a number of interviews I conducted in recent years and have repurposed them here (thanks to International Bowling Industry magazine for allowing me to share these remarks with RePlay readers). I thought it might be useful to gather a variety of voices to provide their perspectives on industry issues. ![]() It is usually combined with setting strategic priorities for the year ahead. For most of us, the IAAPA show means more than just gathering to see the latest products.
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